Failed to authenticate login errors in Control-M Sysout log

By February 25, 2019 5 min read BI - Control M

Subject:
Failed to authenticate login errors in Control-M Sysout log

Error details:
Failed to authenticate login. [DOM_10052] [DOM_10052] The requested service [UserManagementService] is not running.
Disconnecting from Integration Service
You used an invalid user name or password.

Issue details:
Informatica jobs failure with login authentication issue and jobs are disconnecting from Informatica Integration Service.
Errors found in Control-M Sysout log as below.
ERROR: Failed to authenticate login. [DOM_10052] [DOM_10052] The requested service [UserManagementService] is not running.
Disconnecting from Integration Service
Completed at Tue Jan 15 07:03:08 2019
First Failure
You used an invalid user name or password.

Cause:
We observe this issue after a Informatica PowerCenter master node failover, the respective client is unable to establish a connection with the Integration Service due to the user session
corruption.

Resolution:
There is a fix for Integration Service connection failure after master gateway failover so EBF-10333 for Informatica PowerCenter Ver. 10.2.0 has to be applied on the Informatica nodes.